Answer to Your Most asked Questions
How do I book a taxi for my Hajj or Umrah journey?
You can book a taxi through our website by filling out the booking form, or you can call our customer service hotline. We recommend booking in advance to ensure availability.
Are your drivers licensed and experienced?
Yes, all our drivers are fully licensed and have extensive experience in providing transportation services for Hajj and Umrah pilgrims. They are well-trained to ensure your safety and comfort.
Do you offer 24/7 pickup and return services?
Yes, we provide 24/7 pickup and return services to accommodate your schedule. Whether you need an early morning or late-night ride, our drivers are available to assist you.
What are your rates for Hajj and Umrah taxi services?
Our rates are competitive and affordable. The pricing varies depending on the distance and type of service required. Please visit our pricing page or contact us directly for a detailed quote.
Will you pick me up from my house or desired location and drop me off at the airport?
Yes, we offer door-to-door service, including pickups from your house or any desired location and drop-offs at the airport. Our aim is to make your journey as convenient as possible.
Do you provide transportation between holy sites during Hajj and Umrah?
Yes, we provide transportation services between all major holy sites, including Makkah, Madinah, and other significant locations. Our drivers are familiar with the routes and can ensure timely and comfortable travel.
How can I contact customer support if I have any issues during my trip?
You can contact our customer support team 24/7 via phone or email. Our dedicated team is always ready to assist you with any issues or concerns you may have during your trip.
Can I cancel or modify my booking
Yes, you can cancel or modify your booking. Please notify us at least 24 hours in advance to avoid any cancellation fees. For modifications, we will do our best to accommodate your new requirements.
How do you ensure the safety of passengers during the journey?
Safety is our top priority. Our vehicles undergo regular maintenance and safety checks. Additionally, our drivers are trained in safe driving practices and are familiar with the routes to all major holy sites.
Do you provide services to multiple locations within the city?
Yes, we operate in multiple locations to serve you better. Whether you need transportation within the city or to nearby areas, we have a wide network to meet your needs.
What amenities are available in your vehicles?
Our vehicles are equipped with modern amenities to ensure your comfort. This includes air conditioning, comfortable seating, and ample luggage space. Some vehicles also offer Wi-Fi and charging ports for your convenience.
Are there any special services for elderly or disabled passengers?
Yes, we offer special services for elderly and disabled passengers to ensure a comfortable and hassle-free journey. Please inform us of any specific requirements when booking, so we can make the necessary arrangements.
Can I request a specific type of vehicle for my journey?
Yes, you can request a specific type of vehicle based on your preferences and needs. We offer a range of vehicles, from standard sedans to larger vans, to accommodate different group sizes and luggage requirements.
What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, and online payments. You can choose the most convenient option for you when booking your ride.
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